Frequently Asked Questions

Shipping

Do you charge shipping?

We offer free shipping on all of our products.

Where do you ship?

As of right now, we ship our products across Canada. If you are located outside of Canada, please send us an email, and we can try to accommodate your purchase. 

How long does it take to ship my product?

If you order the product before noon, our supplier will ship it to our storage facilities the same day (excluding weekends and holidays). Once we receive your urn to our storage facilities, we will hand-deliver or mail the product at your earliest convenience.

Urns

What is a keepsake urn?

A keepsake urn is a small urn that holds a tiny portion of cremated remains, usually between 1-35 cubic inches depending on the design of the keepsake (standard adult urn size holds 200 cubic inches). It's most often used to divide the remains between family and friends. 

What is a micro/mini urn?

The micro or mini urn or keepsake has been designed to keep a little ash, some earth from a grave, or a lock of hair, also called 'travel urn' because of its small size. It can also be used to divide the remains between family and friends.

What is a heart urn?

A heart urn is similar to a keepsake - smaller in size, designed to hold less cremated remains than a standard adult size urn.

How do I decide what type of urn to buy?

You should buy an urn based on your preferences, such as size and material, as well as your final disposition choice and budget. You can find out how to pick the best urn for your family by visiting our blog.

Engraving

How do I engrave my item?

You will enter specific information on the "special instructions" section of the check-out page. Please follow the instructions listed on our engraving page

Is there a charge for engraving?

We offer free engraving services.

What does "engraving on urn" mean?

This means that we engrave directly on the urn.

What does "engraving on plate" mean?

We engrave on a plate placed on the urn. If engraving on the plate, the urn is not crafted in a way that we can engrave directly on the product.

What does "engraving on pendant" mean?

This option allows you to personalize a vase style urn that can’t be engraved or a porcelain/glass urn. It’s a pendant that hangs around the neck of the urn.

What fonts do you offer?

Optional engraving can be done in the fonts listed below.

How does engraving work?

You select your engraving preferences before adding the item to your bag, and we will order the engraving through our supplier. There will be a proof emailed prior to engraving the urn to ensure satisfaction.

Does it take longer to be engraved?

Our engraving is done extremely fast by our skilled engravers. Outside of confirmation of the proof, there are no additional wait times for engraved urns.

Why choose engraving?

Engraving is a personal preference. Some families choose to engrave to add more personalization to the urn.